Data Analytics Tools

Data Analytics for Library Operations: Dr. Lesley Farmer (lesley.farmer@csulb.edu)

FUNCTION FACTORS DATA ANALYTICS
COLLECTION DEVELOPMENT
Requests Work flow, lead time, error Pareto analysis , sequence analysis
Vendors: publisher vs jobber, selection plans Cost-benefit analysis, time analysis, error Pugh matrix, decision tree, SIPOC chart
Fit of collection Circulation/on shelf, requests Pareto analysis, histogram
Acquisitions Decision, work flow, lead time, cost-benefit analysis, failure analysis Decision tree, fishbone diagram, control chart, Pareto analysis, process capacity
Processing Work flow, lead time Pareto analysis, control chart
Cataloging Work flow, lead time, staffing, in-house vs. outsourcing, error, customer satisfaction Pareto analysis, control chart, fraction non-conforming , demerit systems, decision tree
Circulation Work flow, customer satisfaction Pareto analysis , control chart, exponential distribution, run chart, histogram, Poisson distribution, regression analysis, descriptive
Overdues Work flow, failure analysis Fishbone Diagram
Shelving Work flow, work cell, lead time Decision tree, control chart, demerit system, Poisson distribution
Preservation Decision, work flow, lead time Decision tree, control chart
Format (print vs. ebooks) Decision, cost-benefit analysis, work flow, lead time, customer satisfaction Correlation analysis, decision tree
Own vs access Decision, cost-benefit analysis, work flow, lead time Correlation analysis, decision tree
Interlibrary loan Work flow, failure analysis, cost-benefit analysis, time analysis, error, customer satisfaction Control chart, Pareto analysis, fishbone diagram, run chart, sequence analysis, Poisson distribution
Weeding Work flow, lead time, error Regression anal., decision tree, quality control chart
 
ERESOURCES
Choice of resources Decision Pugh matrix, decision tree
Licensing options (by station, # of simultaneous users, etc.) Decision, customer satisfaction, can’t get on Failure analysis, histogram
Remote access Process analysis, process capacity, customer satisfaction Decision tree, control chart, process capacity, exponential distribution, cluster analysis
WEBSITE
Interface: ADA, layout, functions, customization Customer satisfaction,

Decision, cost-benefit analysis

Pugh matrix, SIPOC chart, Likert technique
Content: type of content, posting Customer satisfaction, work flow, error, staffing Likert technique, Correlation analysis
Mobile format: choice of software, functionality Customer satisfaction,

Decision, cost-benefit analysis

Pugh matrix, decision tree
TECHNOLOGY RESOURCES
Patron computers: #, length of time, scheduling, wait time, installations, Standardized vs customized cost-benefit analysis, customer satisfaction, Pugh matrix, Process capability, variable control, exponential distribution, cluster analysis
Other equipment use by patrons: copy machine, self-check out, scanners, etc. cost-benefit analysis, customer satisfaction Pugh matrix, Process capability, variable control, exponential distribution, geometric distribution, cluster analysis
Maintenance Lead time, in-house vs outsource, work flow Regression analysis, fraction non-conforming
REFERENCE
Bibliographies: creation, posting/dissemination cost-benefit analysis, customer satisfaction, decision Pugh matrix
Reference fill: resources used/ available, interaction Customer satisfaction, work flow, failure analysis Pareto chart, SIPOC chart, quality control chart, fraction non-conforming, process capacity, run chart, histogram, Poisson distribution
Reference collection: choice of items, extent Cost-benefit analysis, work flow, failure analysis Pareto analysis, Regression analysis
INSTRUCTION
Developing presentations/ handouts: standard vs customized Work flow, cost-benefit analysis Benchmarking, process capability
Format: online tutorials, F2F, web conferencing Cost-benefit analysis, customer satisfaction, decision Pugh matrix, Process capability, benchmarking, variability analysis, decision tree, histogram
Location: library, class, virtual Cost-benefit analysis, customer satisfaction, decision Pugh matrix, process capacity, histogram, sequence analysis
Scheduling Work flow, failure analysis, customer satisfaction, lead time Balance scorecard, process capability
Collaboration with faculty Customer satisfaction, cost-benefit analysis Benchmarking, association analysis, Likert technique
Repository of presentations and lessons Cost-benefit analysis, customer satisfaction, decision, work flow Histogram
Impact on student achievement: extent, availability, type of service, mode, collaboration Grades, student work/output, student engagement Regression analysis, ANOVA, factor analysis
FACILITIES
Traffic Flow analysis Histogram (use of counters)
Security Failure analysis Pareto analysis
Maintenance Failure analysis, cost-benefit analysis, customer satisfaction Regression analysis